Terms & Conditions

Last updated:

1. About us

nuelsmove (“we”, “us”), Company No: [16462828], based in London , United Kingdom. Contact: hello@nuelsmove.work | +44 7400 702 093.

2. Estimates and quotes

The online estimator provides an instant estimate only. Final quotes follow a video or on‑site assessment. International moves may incur cross‑border fees (e.g., customs, ferry/tunnel at cost).

3. Booking and deposit

A deposit of 25% is required to secure the date. Deposits are deductible from the final invoice and subject to our cancellation policy.

4. Access and parking

You must arrange suitable parking and access. Additional charges may apply for long carries, stairs without lifts, or restricted access.

5. Packing and exclusions

We can pack for you with appropriate materials. We may refuse to carry hazardous, illegal, or prohibited items.

6. Liability

We handle goods with care. Our liability is limited to the value stated in your booking confirmation and our insurance terms. Please tell us about high‑value or fragile items in advance.

7. Payment

Balances are due on completion unless otherwise agreed. We accept card payments (via provider) and PayPal.

8. Cancellations and rescheduling

Free reschedule subject to availability if notified [3] hours in advance. Cancellations may forfeit the deposit depending on notice given.

9. Governing law

These terms are governed by the laws of England and Wales.

This template is for general information and is not legal advice.